West Ward Pothole Repairs Fall Severely Behind Schedule
Despite the 14-day Service Level Agreement established by the DPW in January, new community data shows the West Ward averaging a 45-day wait—while the North Ward averages 16 days.
The timeline neighbors built
When the Department of Public Works announced a 14-day repair SLA in January, West Ward residents began logging every report through 1Voice. By March, over 340 verified submissions showed a widening gap: tickets marked “in progress” sat open for weeks while North Ward repairs closed in just over two weeks on average.
Our editorial team cross-checked municipal work-order exports against neighbor timestamps. The pattern held across six sample corridors—Franklin Street through River Road—where asphalt patches failed within 30 days of placement.
What the DPW data says
Official response logs obtained through OPRA requests list 89 open West Ward cases older than 30 days. Crew assignments show only one dedicated paving team rotated between wards, despite budget line items earmarked for “equitable distribution.”
- Median close time (West): 45 days
- Median close time (North): 16 days
- Repeat repairs within 60 days: 38% of West Ward closures
Neighbor comments on the record
“We stopped reporting because nothing changes,” one verified homeowner told the accountability desk. Others documented tire damage and suspension repair bills totaling over $12,000 across 28 households on a single block.
Town hall testimony from last Tuesday is embedded in the public comment packet—214 residents attended, with the majority asking for ward-specific SLA dashboards published weekly.
What you can do next
File your block’s status in the open dataset, vote on infrastructure prioritization, and compare verified contractors in the checked directory if you need private driveway work while you wait.